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Hurricane Irma Recovery Information for Homeowners

Updated 9/15/2017

Are you in need of food or water?

There are several agencies assisting with aid in the area. Lee County Human & Veteran Services, United Way, Red Cross, Salvation Army, Harry Chapin Food Bank, Catholic Charities and more. For a full list of organizations, visit unitedwaylee.com or call 211 or 239-433-3900. The United Way staff will also assist by providing information from the Lee County Emergency Operations Center and will connect people with resources that may help. The 211 Help Line is operational 24 hours a day, 7 days a week.

Have you experienced a loss?

Florida residents with losses due to Hurricane Irma may be eligible for Federal Disaster Assistance from Federal Emergency Management Agency (FEMA). Individuals and business owners who sustained losses in designated areas can begin applying for assistance by registering online at www.DisasterAssistance.gov or by calling 1-800-621 FEMA (3362). Telephone number will operate from 7am to 10pm seven days a week until further notice.

  • Transitional Sheltering Assistance: FEMA may provide Transitional Sheltering Assistance (TSA) to eligible disaster survivors who are unable to return to their homes for an extended period and need shelter. TSA provides short-term lodging for eligible disaster survivors whose residence is uninhabitable or inaccessible. To be eligible for TSA, individuals and households must:
    • Register with FEMA for assistance.
    • Pass identity and citizenship verification.
    • Have a pre-disaster primary residence located in a geographic area that is designated for TSA.
    • Be displaced from their pre-disaster primary residence as a result of the disaster.
    • Be unable to obtain lodging through another source.
    • Applicants will need the following to apply: Social security number, daytime telephone number, current mailing address and address and zip code of the damaged property, and private insurance information, if available.

Has your home been damaged?

If your home has sustained significant damage, you should contact your insurance company. If you are unable to locate your insurance information, AmeriNat, Habitat’s mortgage servicing company may be able to help by getting that information for you. Their number is 1-800-943-1988.

Habitat for Humanity may assist Habitat homeowners with temporary and minor repairs as we are able. Please contact Estefania at 239-652-1678 for more information. For faster service, email your name, address and a description of the damage to This email address is being protected from spambots. You need JavaScript enabled to view it..

Habitat also has a home repair program that offers certain types of repairs to ANY homeowner (not just Habitat homeowners) who qualify for the zero-interest repair loan. For more information about the repair loan, contact Blanca at 239-652-1672.

Has the hurricane impacted your ability to make your mortgage payment?

You may be eligible for a forbearance of your mortgage payment for up to 3 months. For more information, contact your mortgage servicer. Habitat for Humanity’s mortgage servicer is AmeriNat. You can contact them at 1-800-943-1988.

Watch out for scams!

Watch out for people or companies who want a fee for helping you file an insurance claim or access services. Con artists sometimes pose as government employees, law enforcement and insurance adjusters. Government employees never charge to help you get a benefit or service. Do not give out personal information to people you don’t know.

Be wary of contactors selling repairs door-to-door, especially when they ask to receive payment up front or offer huge discounts. Only hire licensed and insured contractors to work on your home.